Policies


Shop policies

Buying from my shop you are supporting small business and eco-friendly way of shopping.
I am support green crafts and lots of MoonDome items are made of recycled materials - scrapped wires and factory off-cuts, old and vintage beads, reclaimed copper tokens and coins. I am constantly working on making the packaging greener and suitable for recycling and reusing, reducing usage of plastic. It is another way to support our planet and we can do it together.

If you have any questions about our products, interested in collaboration or wholesale order, please use contact form to get in touch with me.

Products policies

Some measurements and sizes may slightly vary, please note that . If you need exactly to know the measurements, please contact me.

Please note that colors may vary also due to monitor color settings etc.

All hand made items has unique futures, especially speaking about gemstones. The item you will receive could be slightly different from one seen on picture.

Also due to the nature of material, we are using some ready made copper and brass plated supplies (earrings hooks, chains, clasps etc.), they may change their color and loose a plated layer of metal. If you want to replace the findings or repair your item (if possible) I will do it for free, but you will need to cover a postage cost.

If your product been damaged in delivery process or have hidden flaw appeared in first three days of wearing, please contact me and I will handle it. 

You are responsible to choose a right ring sizes and item variation, but you can return or exchange it in 10 days after receiving it (postage in this case is covered by customer). 

If you got the wrong item, I will refund it or change to the one you ordered originally for free, after receiving the item in it's original condition and packing.

Delivery

I am usually send orders within 1-7 business days after receiving the payment (excluding weekends and Christmas and holidays). Please, note that we are based in Scotland that's why some holidays may be different from your country.Please contact me If you need your order to be dispatched same day or next day.

Please make sure your address is correct during the checkout. Or let me know if you need to send item to the different address.

You will also receive free value gift with every order over £55

Delivery processing time:

UK delivery through Royal mail delivery - 1-5 working days

Standard and signed for delivery to EU - 5-10 working days.

Standard and signed for delivery to USA and Canada - 5-14 working days.

Standard and signed for delivery to Australia - 5-15 working days.

Standard and signed for delivery Russia - 10-20 working days (usually, because I can't give any guaranty due to Post of Russia sometimes goes unpredictable).

Standard and signed for The rest of the world - 10-20 working days

I am happy to include special note or greeting card in case you are shopping for presents. Just let us know with putting a special note during checkout.

 

Return and Refund policy

I want you to be completely happy with your purchase. Please contact me straight away if you have any problems or concerns. I can only accept return or exchange of an item that is in its original condition unless item has latent defects occurs during first 10 days wearing.

Parcels, which are lost or damaged through the delivery are not refundable. But if you want to secure your self, please contact me before the order so I can provide an insurance and tracking number for the parcel for additional cost.

You are responsible to choose a right ring sizes and item variation, but you can return or exchange it in 10 days after receiving it (postage in this case is covered by customer). In case of returning item shipping charges are not refundable. 

If you got the wrong item, I will refund it or replace it with one you ordered originally (free of charge) after receiving the item in it's original condition and packing.