Policies


Shop policies

Buying from my shop you are supporting small business and eco-friendly way of shopping.
I am support green crafts and lots of MoonDome items are made of recycled materials - scrapped wires and factory off-cuts, old and vintage beads, reclaimed copper tokens and coins. I am constantly working on making the packaging greener and suitable for recycling and reusing, reducing usage of plastic. It is another way to support our planet and we can do it together.

If you have any questions about our products, interested in collaboration or wholesale order, please use contact form to get in touch with me.

Products policies

Some measurements and sizes may slightly vary, please note that . If you need exactly to know the measurements, please contact me.

Please note that colors may vary also due to monitor color settings etc.

All hand made items has unique futures, especially speaking about gemstones. The item you will receive could be slightly different from one seen on picture.

Also due to the nature of material, we are using some ready made copper and brass plated supplies (earrings hooks, chains, clasps etc.), they may change their color and loose a plated layer of metal. If you want to replace the findings or repair your item (if possible) I will do it for free, but you will need to cover a postage cost.

If your product been damaged in delivery process or have hidden flaw appeared in first three days of wearing, please contact me and I will handle it. 

You are responsible to choose a right ring sizes and item variation, but you can return or exchange it in 10 days after receiving it (postage in this case is covered by customer). 

If you got the wrong item, I will refund it or change to the one you ordered originally for free, after receiving the item in it's original condition and packing.

Delivery

I am usually send orders within 1-7 business days after receiving the payment (excluding weekends and Christmas and holidays). Please, note that we are based in Scotland that's why some holidays may be different from your country.Please contact me If you need your order to be dispatched same day or next day.

Please make sure your address is correct during the checkout. Or let me know if you need to send item to the different address.

You will also receive free value gift with every order over £55

Delivery processing time:

UK delivery through Royal mail delivery - 1-5 working days

Standard and signed for delivery to EU - 5-10 working days.

Standard and signed for delivery to USA and Canada - 5-14 working days.

Standard and signed for delivery to Australia - 5-15 working days.

Standard and signed for delivery Russia - 10-20 working days (usually, because I can't give any guaranty due to Post of Russia sometimes goes unpredictable).

Standard and signed for The rest of the world - 10-20 working days

I am happy to include special note or greeting card in case you are shopping for presents. Just let us know with putting a special note during checkout.

 

Return and Refund policy

I want you to be completely happy with your purchase. Please contact me straight away if you have any problems or concerns. I can only accept return or exchange of an item that is in its original condition unless item has latent defects occurs during first 10 days wearing.

Parcels, which are lost or damaged through the delivery are not refundable. But if you want to secure your self, please contact me before the order so I can provide an insurance and tracking number for the parcel for additional cost.

You are responsible to choose a right ring sizes and item variation, but you can return or exchange it in 10 days after receiving it (postage in this case is covered by customer). In case of returning item shipping charges are not refundable. 

If you got the wrong item, I will refund it or replace it with one you ordered originally (free of charge) after receiving the item in it's original condition and packing.

 

MoonDome Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://moondome.uk/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

- transfers from instagram and facebook (your instagram and facebook nickname)

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers paypal account name, email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 16.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at moondomejewellery@gmail.com or by mail using the details provided below:

36, Kirkfield West, Livingston village, Livingston, WLN, EH547BE, United Kingdom

Tracking cookies

We might collect and use information about your computer (such as your IP address, operating system and browser type) for system administration and reporting (including, where relevant, reporting aggregate information to third parties such as our advertisers). This information that we collect is statistical data about your browsing history but does not identify any individual. For the same reasons, we may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.

 

Essential Cookies

Some of the cookies we use are to enable essential parts of our site to operate and have already been set. For example, we use essential cookies to maintain the contents of your shopping basket.

 

Google Analytics Cookies

We also use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

 

Refusing or Deleting Cookies

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.

You may opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

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